El Buen Fin reached its sixth day of activities, accumulating complaints from users because some department stores do not respect prices.
Buen Fin 2020 began on November 9 and will conclude on November 20, this year it will last for 12 days, due to the coronavirus pandemic. The intention is to avoid crowds and activate the country’s economy; therefore, online or in-person sales will be made in stores, shopping centers, department stores, and others.
According to the Federal Consumer Prosecutor’s Office (Profeco), the best offers and promotions for the fifth day of the Buen Fin cannot be found at Walmart, Liverpool, and Office Depot, because they are the companies with the most customer complaints. Apparently, Walmart does not respect the prices that users make known on social networks.
“The products with the most complaints are screens, clothes, shoes; the suppliers with the most complaints are: Walmart, with 173; Liverpool, with 44 and Office Depot, with 19; the states where the most complaints have been filed are: Mexico City, with nine; Querétaro, with seven and Michoacán, with six and Jalisco, with 4, ”Ricardo Sheffield Padilla, director of PROFECO, commented to the newspaper Milenio.
Although more than a thousand participating companies of the Buen Fin have made an effort to give the best promotions, in that sense Amazon, Soriana, Suburbia, El Palacio de Hierro, and sports brands such as Nike and Adidas stand out. It should be noted that in these days of sales discounts, according to the Mexican Division of Online Sales (ANVO), electronic products are the best sellers.
The head of Profeco stated that during these days that Buen Fin 2020 is taking place, they will be aware of consumer complaints, so that they can make good purchases “We are participating in Profeco, with a thousand public officials, who will be attending to complaints and advising consumers, “said Sheffield