The holiday period that has benefited all business sectors and tourism services has also increased the work of the members of the Tourist Assistance and Protection Center, Capta.
Astrid Macías Fregoso, director of Capta reported that they still do not close the statistics of these summer vacations, but said they have not stopped providing attention to visitors who need it.
He said that most of the reports and supports in which they have helped tourists are specifically in the excessive collection of some services, such as food, transportation, or lodging.
«Those who come to Capta directly, come for consumption issues and here Profeco intervenes in coordination with us, also the trade sub-direction, we work hand in hand. I think it is one of the main complaints or reports we have ».
The official said that by intervening in this case, she seeks to give a quick solution to the problem. He added that they have also had cases where the tourist has lost his documents and with the support of the Public Tourism Ministry the corresponding procedures are made to return them to the owners.
The Mazatlan Post