Mazatlán offers reliable options to protect tourists

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Mazatlán, Sinaloa, is a tourist destination that will leave you speechless. The city has beautiful beaches, a historic center, and a lively nightlife. But it also cares about the safety and well-being of its visitors.

To ensure a safe and enjoyable tourist experience, Mazatlán provides reliable options to solve delicate situations. In case of facing problems such as theft, abuse, or excessive charges, tourists can resort to the Center for Attention and Protection of Tourists (Capta), located between Venus and Angel Flores streets, in the downtown area.

Capta is a municipal agency that offers legal advice, translation services, and mediation between tourists and service providers. It also has a hotline (669-118-4256) and a mobile app (Capta Mazatlán) to report any incident or complaint.

Capta works in coordination with other authorities, such as the municipal police, the state tourism secretariat, and the consulate offices, to protect the rights and interests of tourists. It also promotes a culture of respect and quality among the local businesses and workers.

Capta’s main goal is to make tourists feel safe and welcome in Mazatlán, and to encourage them to return and recommend the city to others.

The attention booths are located in:

  • Mazatlán letters,
  • Calle Carnaval y Miguel Alemán.
  • Aeropuerto de Mazatlán.

Source: El Sol de Mazatlan