The Tourist Attention and Protection Center in Mazatlan implements hotel operations


Capta implements hotel operations this May

Astrid Macías Fregoso said that the objective of this activity is in coordination with Profeco, in order to address the visitor’s complaints and problems that may arise in the various lodging centers

Mazatlan, Sin.- The Tourist Attention and Protection Center in Mazatlan this May will implement an operation in hotels in the port, a beginner in which there were some incidents in Holy Week by the tourist, since at the moment to make their reservations some were not clear on the terms and conditions, Astrid Macias Fregoso informed.

The director of Capta said that the operation will be coordinated by the Federal Consumer Procurator’s Office to be in contact with the leaders of various associations, and so be aware of the complaints or complaints presented by tourists, also act in case the visitor alters the order in the lodging centers.   

“Now in May we are already working on a hotel operation, which aims to have this approach to specific hotels to some where incidents occurred, and if there is any problem in your hotel can directly contact us.”

Macías Fregoso added that in the port you can see the little influx of tourists, due to that there is no complaint from visitors, therefore, it will be easier to implement strategies that allow them to improve in terms of service, and so on. achieve work more efficiently.     

She pointed out that they will have an approach with at least 12 hotels that are not part of an association, since they have to comply with what the tourist requires, such as security, good service and customer service. 

Source: linea directa

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